Sales Policy for Kititopin

Effective Date: March 12, 2025

Welcome to Kititopin! Our goal is to provide a seamless shopping experience and ensure that all transactions are handled with care and professionalism. This Sales Policy is designed to give you a clear understanding of how we operate when it comes to purchasing products from us. By using our website and services, you agree to comply with this policy.

For any questions or concerns regarding our sales process, please do not hesitate to contact us:

1. Introduction

This Sales Policy applies to all products available for purchase through our website. When you place an order on our site, you agree to the terms and conditions outlined in this policy. Please read this carefully to understand how we handle your purchases, payments, and order processing.

2. Product Availability

We strive to ensure that all products listed on our website are available for purchase and accurately represented. However, there may be instances when an item is out of stock or unavailable. In such cases, we will notify you via email and offer alternative solutions, such as:

  • Offering a similar product
  • Allowing you to backorder the item
  • Issuing a full refund

We reserve the right to modify our product selection and discontinue items without prior notice.

3. Ordering Process

To place an order on our website, you must follow these steps:

  1. Browse our product catalog and select the items you wish to purchase.
  2. Add the selected products to your shopping cart.
  3. Review your cart, ensuring that you have selected the correct quantities and sizes.
  4. Proceed to checkout where you will provide necessary information, such as shipping details and payment method.
  5. Review your order summary and confirm payment.

Once the order is confirmed, we will send you an order confirmation email containing the details of your purchase.

4. Pricing and Payment

All prices displayed on our website are in U.S. Dollars (USD). The prices listed for products are inclusive of any applicable taxes but do not include shipping costs. Shipping fees will be calculated during the checkout process.

We accept the following payment methods:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards: Supported debit cards from major financial institutions
  • PayPal: Secure payment processing via your PayPal account
  • Apple Pay and Google Pay: For mobile payments

By submitting your payment information, you agree that all details provided are accurate, and you authorize us to process the payment for your order.

Please note: Payment is required in full before your order is processed. We may place an authorization hold on your payment method for the total order amount until we confirm your order.

5. Order Confirmation

Once your order is successfully placed, you will receive an Order Confirmation email with details of your purchase, including the products ordered, shipping information, and the total amount charged. Please note that this email does not constitute an acceptance of your order. We reserve the right to cancel any order due to various reasons, including but not limited to:

  • Payment issues or declined transactions
  • Product availability issues
  • Errors in product pricing or description
  • Suspicion of fraud or unauthorized activity

If we cancel your order, we will notify you and issue a refund to your original payment method.

6. Shipping and Delivery

We aim to ship all orders as quickly as possible. The shipping time and cost will depend on the shipping address, shipping method chosen, and availability of the items ordered. We offer the following shipping options:

  • Standard Shipping: Typically delivered within 5-7 business days.
  • Expedited Shipping: Typically delivered within 2-3 business days.
  • Overnight Shipping: Available for next-day delivery when ordered before 12:00 PM PST.

Shipping fees will be calculated at checkout, and you will be able to choose your preferred method. We will send you a tracking number via email once your order has been dispatched.

For more details on our shipping process, please refer to our Shipping Policy.

7. Returns and Refunds

If you are not completely satisfied with your purchase, we offer a 30-day return window for eligible items. To be eligible for a return, products must be in their original, unused condition, with all packaging intact.

To initiate a return, please follow these steps:

  1. Contact us within 30 days of receiving your order to request a return authorization.
  2. Ship the product(s) back to us in their original packaging.
  3. Once we receive and inspect the returned item, we will process your refund to the original payment method.

Please note that shipping fees are non-refundable, and the customer is responsible for the return shipping costs unless the return is due to a mistake made by us (e.g., defective or incorrect products). For more information, refer to our Refund and Returns Policy.

8. Order Modifications and Cancellations

Once your order is placed, we strive to process it as quickly as possible to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately. If the order has not been shipped, we will do our best to accommodate your request.

Once an order is shipped, we are unable to make changes or cancellations. In such cases, you may need to follow our return process once the item is delivered.

9. Sales Tax

Sales tax will be applied to orders based on the shipping address. The applicable tax rate will be calculated during the checkout process, and you will be able to review the final amount before completing your purchase.

10. Customer Support

If you have any questions or issues regarding your order, please do not hesitate to reach out to our customer support team. We are here to assist you in any way we can:

Our team is available Monday to Friday from 9:00 AM to 6:00 PM PST and will respond to inquiries as quickly as possible.

By placing an order on Kititopin, you agree to the terms outlined in this Sales Policy. We are committed to providing you with high-quality products, exceptional customer service, and a hassle-free shopping experience.