Return and Refund Policy for Kititopin

Effective Date: March 12, 2025

At Kititopin, we are committed to providing our customers with high-quality products and an exceptional shopping experience. If for any reason you are not completely satisfied with your purchase, this Return and Refund Policy outlines the steps for returning items and requesting refunds.

Please read this policy carefully to ensure that you understand our terms and conditions.

For any questions or concerns regarding your return or refund, please contact us:

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Return Window: You must initiate your return within 30 days from the date you receive the product.
  • Condition: The product must be in its original, unused condition with all original packaging, tags, and accessories intact.
  • Non-Refundable Items: Certain items are non-returnable or non-refundable, including:
    • Gift cards
    • Personalized or custom-made products
    • Products marked as “Final Sale” or “Non-Returnable” at the time of purchase

If an item does not meet these conditions, it may be ineligible for return or refund.

2. How to Request a Return

If your item meets the return eligibility requirements, you can initiate the return process by following these steps:

  1. Contact Us: Email us at info@kititopin.com or call 702-880-5763 to request a Return Authorization (RA) number. Please include the following details:

    • Your order number
    • A brief description of the reason for the return
    • The item(s) you wish to return

  2. Return Authorization: Once we approve your return request, we will issue a Return Authorization (RA) number and provide return instructions. Please note that returns without an RA number will not be accepted.

  3. Package the Item: Safely package the item(s) in their original packaging, including all tags and accessories. Ensure the product is in new, unused condition.

  4. Ship the Item Back: Send the product back to us using the return instructions provided. You are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., defective or incorrect items).

3. Return Shipping Costs

  • Customer Responsibility: Return shipping costs are the responsibility of the customer, except in cases where the item is defective, damaged, or incorrect.
  • Original Shipping Fees: Shipping fees paid at the time of purchase are non-refundable. You will only receive a refund for the cost of the item itself.

We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item, and we are not responsible for lost or damaged return shipments.

4. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed as follows:

  • Refund Method: The refund will be issued to the original payment method used for the purchase.
  • Processing Time: Refunds typically take 5-7 business days to be processed once the return is received. The exact time may vary depending on your payment provider or financial institution.

Please note that shipping fees are non-refundable and will be deducted from your refund amount.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the product to report the issue. We will provide a prepaid return label and arrange for either a full refund or a replacement at no additional cost to you.

To expedite the process, please provide photos of the damaged or defective item along with your order number.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item following the return process and place a new order for the item you want.

7. Cancellations

Orders can only be canceled before they are shipped. If you wish to cancel your order, please contact us immediately at info@kititopin.com. If the order has already been shipped, you will need to follow our return process once the item arrives.

8. Exceptions and Non-Returnable Items

Some items are not eligible for returns or refunds, including but not limited to:

  • Gift Cards
  • Custom or personalized products
  • Final sale items

If you are unsure whether an item is eligible for return, please contact us for clarification before making a purchase.

9. Customer Support

If you need any assistance regarding returns, refunds, or any other inquiries, feel free to reach out to our customer support team:

Our team is available Monday to Friday from 9:00 AM to 6:00 PM PST and will respond to inquiries as quickly as possible.